The signs you notice in a colleague, the burnout you name for yourself, the friend in crisis at 2am, and the manager's responsibility when something is wrong. Navigate the hardest conversations about mental health.
Skills you'll build
Your learning path
Raj hasn't been himself. You notice the signs. Most people don't. Navigate the four conversations that make up a mental health check-in.
Raj missed the third meeting this week. He laughed it off — bad Wi-Fi. But you noticed the dark circles, the flat voice, the way he disappears from group chats. Something is off, and you're the only one who sees it.
You haven't slept properly in weeks. Your manager asks how the project is going and you almost tell the truth. Almost. The words are right there — but admitting you're drowning feels like career suicide.
Your phone buzzes at 2am. Nadia's message is short, vague, and nothing like her usual tone. Your stomach drops. Something is wrong — and the next few minutes matter more than you realize.
Raj's performance is slipping and HR says document it. But you've seen the signs — the withdrawal, the exhaustion, the hollow laugh. This isn't a performance issue. You know it. The question is what you do about it.
Six months of keeping it together. This morning you couldn't get out of bed. Navigate naming burnout and building a real plan.
Six months of powering through. This morning your body said no — you couldn't get out of bed, couldn't open the laptop, couldn't pretend anymore. The burnout you've been denying just became undeniable.
Your manager asks for a quick sync. Your hands are sweating. You've rehearsed this conversation twelve times — the one where you admit you're not okay and need something to change.
Your manager nods and says 'everyone's stressed right now.' They're not dismissing you exactly — but they're not hearing you either. The gap between what you said and what they understood feels enormous.
Enough talking about the problem. You and your manager sit down with a calendar and start building boundaries that might actually hold — real changes, not just sympathy.
2am. Nadia's message doesn't sound like her. Navigate supporting a friend in crisis — from text to call to professional help.
Nadia's message says 'I'm fine, just tired.' But the timestamp is 2:47am, and the message before it was a link to a song about endings. Your gut says this isn't fine. Your gut is screaming.
You're on the phone with Nadia. She's talking but the words are flat. You want to fix it — give advice, share a story, solve the problem. But right now, fixing isn't what she needs.
You need to ask the question nobody wants to ask. Directly. Without dancing around it. Your heart is pounding because asking might change everything — but not asking could be worse.
Nadia needs more than you can give. You're not a therapist, and pretending to be one could hurt more than help. The hardest part of caring is knowing when to connect someone to a professional.
Raj hasn't been himself. HR says it's not your problem. You know better. Navigate the manager's role in team mental health.
Raj has been quiet in meetings. Quick to agree, slow to contribute. The team doesn't notice — they're too busy. But you're the manager, and noticing is literally your job.
You pull Raj aside after the standup. Fourteen words — that's all it takes to open the door. But the wrong fourteen words slam it shut. You take a breath and choose carefully.
Raj is opening up, and suddenly you're in deep — medication changes, relationship problems, childhood trauma. You care about him. But you're his manager, not his therapist. The boundary is blurring fast.
One conversation won't fix this. You need systems — check-in rhythms, workload guardrails, psychological safety baked into the team culture. You start building something that outlasts any single crisis.
Earn your certificate
Mental Health Conversations
Proof of practice — not just completion
Complete all 16 practice scenarios and pass the final Grand Trial to earn a verified Mental Health Conversations certificate — proof of practice, not just completion.
What you'll demonstrate
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