Two colleagues need your help resolving their conflict. Navigate informal mediation without taking sides or making it worse.
Part of
Workplace Conflict →
Two colleagues, one disagreement, and an office full of people pretending nothing is happening. Navigate professional conflicts before they become toxic. You'll navigate four escalating scenarios — from the tension nobody names to the resolution — practicing the decisions that matter most when the pressure is real and the stakes are personal. This isn't theory. It's practice for the moments that define how this chapter of your life unfolds.
Skills you'll build
What happens in this story4 scenarios
Two colleagues you respect are barely speaking to each other. Both have separately asked for your opinion, and you can feel the invisible pressure to choose a side.
You agree to help mediate — and immediately realize you are in over your head. One person is angry, the other is hurt, and both believe they are entirely right.
The mediation takes a sharp turn when one party reveals something the other did not know. The room temperature drops. You have seconds to keep this conversation from imploding.
Both parties are looking at you, waiting for a resolution that feels fair. You are not a trained mediator — you are just the person they both trust. That trust is the only tool you have.
More stories in this course
View all →The Tension Nobody Names
Everyone can feel it but nobody will address it. Learn to be the person who names the elephant and starts the resolution.
4 scenarios →The Escalation
A disagreement just became personal. De-escalate before positions harden and relationships are permanently damaged.
4 scenarios →The Resolution
Move from positions to interests, from blame to accountability, and from conflict to agreement that both parties can live with.
4 scenarios →The Third Party
Two colleagues need your help resolving their conflict. Navigate informal mediation without taking sides or making it worse.
Start free →4 scenarios · 25 min · No account required to try