Move from positions to interests, from blame to accountability, and from conflict to agreement that both parties can live with.
Part of
Workplace Conflict →
Two colleagues, one disagreement, and an office full of people pretending nothing is happening. Navigate professional conflicts before they become toxic. You'll navigate four escalating scenarios — from the tension nobody names to the resolution — practicing the decisions that matter most when the pressure is real and the stakes are personal. This isn't theory. It's practice for the moments that define how this chapter of your life unfolds.
Skills you'll build
What happens in this story4 scenarios
The conflict has been acknowledged but nothing has changed. Apologies were exchanged, but underneath the surface, resentment is quietly rebuilding. You know a real resolution requires more than polite words.
You push past positions — what each person says they want — to uncover the interests underneath. The real needs are different from the stated demands, and naming them shifts everything.
Accountability enters the conversation and defensiveness spikes. Moving from blame to ownership is the hardest emotional transition in any conflict — and you are living it in real time.
You draft an agreement both parties can live with. Not a perfect outcome — a workable one. The question is whether the relationship can bear weight again after what it has been through.
More stories in this course
View all →The Tension Nobody Names
Everyone can feel it but nobody will address it. Learn to be the person who names the elephant and starts the resolution.
4 scenarios →The Escalation
A disagreement just became personal. De-escalate before positions harden and relationships are permanently damaged.
4 scenarios →The Third Party
Two colleagues need your help resolving their conflict. Navigate informal mediation without taking sides or making it worse.
4 scenarios →The Resolution
Move from positions to interests, from blame to accountability, and from conflict to agreement that both parties can live with.
Start free →4 scenarios · 25 min · No account required to try