The instinct to blame someone, the dig for root causes, the stakeholder who wants heads to roll, and the learning loop that prevents the next incident. Navigate the blame instinct in this interactive journey.
Part of
The Incident Postmortem →
The instinct to blame someone, the dig for root causes, the stakeholder who wants heads to roll, and the learning loop that prevents the next incident. Master blameless postmortems that actually improve systems.
Skills you'll build
What happens in this story4 scenarios
The system went down. Everyone's looking for someone to blame — and the finger is pointing at a junior engineer who was following the process you designed. Resist the instinct that will destroy your team's trust.
What started with the blame instinct just got more complicated. Now you need to facilitate blameless postmortems that surface root causes instead of scapegoats — and the situation is shifting faster than your first approach can handle.
This is the moment you've been building toward. Redirecting a room that wants to punish someone instead of fix the system — except now the stakes are real and there's no rehearsal. What you do next matters.
You've faced the hardest part. Now turn what you've learned into something sustainable — a way to facilitate blameless postmortems that surface root causes instead of scapegoats not just today, but every time this situation returns.
More stories in this course
View all →The Root Cause Dig
The instinct to blame someone, the dig for root causes, the stakeholder who wants heads to roll, and the learning loop that prevents the next incident. Navigate the root cause dig in this interactive journey.
4 scenarios →The Stakeholder Update
The instinct to blame someone, the dig for root causes, the stakeholder who wants heads to roll, and the learning loop that prevents the next incident. Navigate the stakeholder update in this interactive journey.
4 scenarios →The Learning Loop
The instinct to blame someone, the dig for root causes, the stakeholder who wants heads to roll, and the learning loop that prevents the next incident. Navigate the learning loop in this interactive journey.
4 scenarios →The Blame Instinct
The instinct to blame someone, the dig for root causes, the stakeholder who wants heads to roll, and the learning loop that prevents the next incident. Navigate the blame instinct in this interactive journey.
Start free →4 scenarios · 25 min · No account required to try