Two options. Different risks. The patient looks at you and says 'what would you do?' Navigate shared decision-making in healthcare.
Part of
Patient Communication →
The jargon wall that confuses patients, the 'noncompliant' patient who has good reasons, the scared family in the waiting room, and the shared decision that changes outcomes. Navigate communicating with patients.
Skills you'll build
What happens in this story4 scenarios
The patient looks at you and asks the question doctors dread — 'what would you do?' Two options. Both have risks. Your expertise says one thing. Their values might say another. This decision belongs to both of you.
What started with the shared decision just got more complicated. Now you need to facilitate shared decision-making that respects patient autonomy and values — and the situation is shifting faster than your first approach can handle.
This is the moment you've been building toward. Assessing health literacy in real time without embarrassing the patient — except now the stakes are real and there's no rehearsal. What you do next matters.
You've faced the hardest part. Now turn what you've learned into something sustainable — a way to facilitate shared decision-making that respects patient autonomy and values not just today, but every time this situation returns.
More stories in this course
View all →The Jargon Wall
Bilateral idiopathic pulmonary fibrosis. The patient nods and understands nothing. Navigate translating medical language into human language.
4 scenarios →The 'Noncompliant' Patient
They won't take their medication. The chart says noncompliant. But the real story is more complicated. Navigate understanding why patients don't follow the plan.
4 scenarios →The Scared Family
They're in the waiting room. Terrified. Angry. Exhausted. Navigate communicating with families when emotions are running high.
4 scenarios →The Shared Decision
Two options. Different risks. The patient looks at you and says 'what would you do?' Navigate shared decision-making in healthcare.
Start free →4 scenarios · 25 min · No account required to try